2605 Okota Road, Okota, VA 22192

08038637857, Fax: 718-724-3312


Mon-Fri: 9:00 am – 5:00

Monday-Sunday: 24 Hours
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Terms and Conditions

Rescues-24 Terms and Conditions


“rescues-24 is the trading name for the R-24 0peration services” listed below. The R-24 operation services( or “rescues-24” or “we” or ‘“us”) operate an e-commerce platform consisting of a website and mobile application (“the digital market forum”) together with supporting IT logistics and payment infrastructure for the sale of auto parts, maintenance/repairs, towing services and emergency response to on-the-road breakdown auto-mobiles, as well as refurbishing/spraying of accident or old vehicles. These terms of Service set forth the legally binding terms and conditions between you and (rescues-24 or ‘we’ ‘our’ or ‘us’). governs your access to and the use of our website, mobile application and the services provided by rescues-24. Your access to use our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, technicians, and any other person who accesses or uses our services. Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to your local law or regulation. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access our services.

2. Acceptance of Terms

The Service is offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Platform, which are incorporated by reference, including operating rules, policies, and procedures of third-party service providers to the Platform that are referenced herein. These Terms apply to every user of the Service. In addition, some Services offered through the Platform may be subject to additional terms and conditions adopted by the Platform. Your use of those Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference. rescues-24 reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Platform. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your slie recourse will be to cease using the Platform and the Service. Your continued use of the Service flilowing the posting of any changes to the Terms will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Metro reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or Content) at any time for any reason. rescues-24 may also impose limits on certain features and Services or restrict your access to parts of or the entire Platform without notice or liability.

3. Scope of rescues-24 service

  • 3.1 rescues-24 is an Autotech company that provides seamless vehicle maintenance, inspection, towing, refurbishing, emergency response and repair services via a robust network of certified in-house mechanics and automobile technicians.
  • 3.2 Our Services can be accessed through our web and mobile applications.
  • 3.3 To access the Service, a User is required to sign up on the Platform and create an account (rescues-24 account) by providing the User’s name, email and password.
  • 3.4 To access or use the services and/or Inventory, a user is required to Logon to the App Using login details provided in the step above.
  • 3.5 A User is granted access to use the Platform and has a responsibility to ensure that no third party shall gain access to the User’s account information.
  • 3.6 rescues-24 may make access to the Platform and the Services, or certain areas or features of the Platform, subject to certain conditions or requirements, such as meeting specific eligibility criteria.
  • 3.7 You must be at least 18 years old and able to enter into legally binding contracts to access and use the Services. By accessing or using the Platform, you represent and warrant that you are 18 or lider and have the legal capacity and authority to enter into a contract.
  • 3.8 rescues-24 does not assume any responsibility for the confirmation of any User’s identity or ownership of any vehicle. Notwithstanding the above, for transparency and as permitted by Applicable Laws, we may ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of the Users and their ownership of their vehicles.
  • 3.9 You agree to strictly observe the security and authentication procedures of the Platform and you will log out from the Platform at the end of every visit.
  • 3.10 When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in the immediate termination of your account on our Platform and the Service.
  • 4. Users’ Representations & Warranties

    Representations and warranties are statements and promises made by you to Rescues-24, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use the Services;
  • 4.1 You are over the age of 18 years;
  • 4.2 You are of sound mind and can enter into a legally binding contract;
  • 4.3 All personal information that you provide about yourself is accurate and true to the best of your knowledge;
  • 4.4 All information that you provide about your company is accurate and true;
  • 4.5 All information that you provide about your vehicle(s) is accurate and true;
  • 4.6 You shall not create more than one account or create an account for anyone other than yourself (except accounts created for corporate organizations); and
  • 4.7 You are not breaching any Applicable Laws or regulations that apply to you or any company, trust or partnership.
  • 5. Payment

  • 5.1 part of our regliar services which comprise the B2B maintenance service is provided via a subscription-based arrangement for which you shall be required to pay the stipulated subscription fee based on your subscription.
  • 5.2 Besides emergency services, Payment for repair services on the vehicle(s) owned by individuals shall be made within 48 (hours) of receiving an invoice from rescues-24 and the services shall only be provided after the invoice is settled.
  • 5.3 Payment for repair services on the vehicle(s) owned by corporate organisations shall be made within 7 (days) of rescues-24 providing the repair services.
  • 5.4 rescues-24 provides free vehicle inspection services for subscribers of its routine maintenance service reserves the right to adjust its pricing where necessary.
  • 5.6 Payments to Rescues-24 shall be made through a bank transfer or any of the payment gateways provided on the Platform.
  • 5.7 You warrant that you shall provide complete and accurate payment information.
  • 5.8 By providing your credit or debit card and other payment information accepted by our payment service provider, you are expressly agreeing that we are authorised to charge the relevant fees for your use of the Service, together with any applicable taxes.
  • 5.9 For its subscription-based services, Rescue-24 will automatically renew your subscription on each (depending on your choice of subscription) monthly, quarterly or annual anniversary of the date that Rescues-24 first charges your credit or debit card for the first subscription fee and, as authorized by you during the subscription ordering process. Rescues-24 will charge your credit or debit card with the applicable monthly, quarterly or annual subscription fee and any applicable taxes that may be imposed on your subscription fee (unless you cancel before the anniversary date).
  • 5.10 Each subscription’s automatic renewal is for the same period as your original subscription. You may cancel your subscription at any time by contacting Rescues-24. Any subscription fees charged before the effective date of cancellation will not be refunded, in whlie or in part. You will not be eligible for a prorated refund portion of the subscription fees paid for any unused days of the then-current subscription term. If you cancel your subscription, you will enjoy your subscription benefits until the expiration of the then-current subscription term for which you have paid, and your subscription benefits will expire at the end of the then-current subscription term. And the cancellation will only be effected at the end of the then- subscription pending when you're due for another subscription.
  • 5.11 If you disagree with any payment transaction, you are to submit such a complaint to customer@rescues-24.com within 30 (thirty) days of the payment transaction (“Dispute Period”).
  • 6. Technicians

    You acknowledge that Rescues-24 may use Technicians within its network to provide its Services to you and you hereby authorize Rescues-24 to refer its Technicians to you for the provision of its Services.

    7. Intellectual Property

  • 7.1 The Service and all rights in our product name, trade names, logos, service marks, slogans, product packaging, its original content, features and functionality are and will remain the exclusive property of Rescues-24. Our trademarks may not be used in connection with any product or service without our prior written consent.
  • 7.2 Rescues-24 may, at its sole discretion, enable Users to
  • (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Platform ("User Content"); and
  • (ii) access and view User Content and any content that Rescues-24 itself makes available on or through the Platform, including proprietary content and any content licensed or authorized for use by or through Rescues-24 from a third party ("Rescues-24’s Content" and together with User Content, "Collective Content").
  • 7.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Platform or Collective Content, except to the extent that you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Rescues-24 or its licensors, except for the licenses and rights expressly granted in these Terms.
  • 7.4 Subject to your compliance with these Terms, Rescues-24 grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to access and view any Collective Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.
  • 7.5 Users shall not directly or indirectly:
  • (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction;
  • (ii) modify, translate, or otherwise create derivative works of any part of the Service; or
  • (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
  • 8. Special Provisions for Mobile Applications

  • 8.1 Rescues-24 may make available Mobile Applications to access the Services via a mobile device. To use the Mobile Application, you must have a mobile device that is compatible with the mobile service.
  • 8.2 Rescues-24 does not warrant that the Mobile Application will be compatible with your mobile device. we hereby grant to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by you, for your personal use.
  • 8.3 You may not:
  • (i) modify, disassemble, decompile or reverse engineer the Mobile Application;
  • (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third party or use the Mobile Application to provide time sharing or similar services for any third-party;
  • (iii) make any copies of the Mobile Application;
  • (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or
  • (v) delete the copyright and other proprietary rights notices on the Mobile Application.
  • 8.4 You acknowledge that Rescues-24 may occasionally issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to the such automatic upgrading on your mobile device and agree that these Terms will apply to all such upgrades.
  • 8.5 Standard data charges from your mobile network or internet service provider may apply to your use of the Mobile Application.
  • 8.6 The following additional terms and conditions apply concerning any Mobile Application that we provide designed for use on an Apple iOS-powered mobile device (an “iOS App”):
  • 8.6.1 You acknowledge that these Terms are between you and Rescues-24 only, and not with Apple, Inc. (“Apple”).
  • 8.6.2 Your use of Rescues-24’s iOS App must comply with Apple’s current App Store Terms of Service.
  • 8.6.3 Rescues-24, and not Apple, is solely responsible for our iOS App and the Services and related content available on our iOS App. You acknowledge that Apple has no obligation to provide maintenance and support services concerning App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever concerning our iOS App.
  • 8.6.4 You agree that rescues-24, and not Apple, is responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including, but not limited to:
  • (i) product liability claims;
  • (ii) and claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as a provider of the iOS App.
  • 8.6.5 You agree that Rescues-24, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
  • 8.6.6 You represent and warrant that
  • (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and
  • (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
  • 8.7 The following additional terms and conditions apply concerning any Mobile Application that we provide to you designed for use on an Android-powered mobile device (an “Android App”):
  • 8.7.1 You acknowledge that these Terms are between you and Rescues-24 only, and not with Google, Inc. (“Google”).
  • 8.7.2 Your use of Rescues-24’s Android App must comply with Google’s current Android Market Terms of Service.
  • 8.7.3 Google is only a provider of the Android Market where you obtained the Android App. Rescues-24, and not Google, are solely responsible for Rescues-24’s Android App and the Services and content available thereon. Google has no obligation or liability to you concerning Rescues-24’s Android App or these Terms.
  • 8.7.4 You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to Rescues-24’s Android App.
  • 9. Prohibited Activities

  • 9.1 You shall not use the Platform for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Service. Viliation of our rlies may reslit in the termination and cancellation of your Account. You acknowledge and agree that we may terminate any Rescues-24ccount at any time for any reason (including, but not limited to, our independent assessment or the receipt of claims or allegations from third parties or authorities).
  • 9.2 Users shall not utilize the Platform or the Services for any illegal purpose.
  • 9.3 You are solely responsible for compliance with any laws, rlies, regliations, and tax obligations that may apply to your use of the Services. In connection with your use of the Platform, you will not and will not assist or enable others to:
  • 9.3.1 Breach or circumvent any applicable laws or regliations, agreements with third parties, third-party rights, or our Terms;
  • 9.3.2 use the Platform or any content therein for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Rescues-24;
  • 9.3.3 copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the Platform in any way that is inconsistent with Rescues-24’s Privacy Pliicy or these Terms or that otherwise viliates the privacy rights of Users or third parties;
  • 9.3.4 use the Platform in connection with the distribution of unsliicited commercial messages ("spam");
  • 9.3.5 offer as a trader;
  • 9.3.6 use the Platform to circumvent any subscription fees or for any other reason;
  • 9.3.7 request, accept or make any payment for orders outside of the Platform. If you do so, you acknowledge and agree that you:
  • (i) would be in breach of these Terms;
  • (ii) accept all risks and responsibility for such payment, and
  • (iii) hold Rescues-24 harmless from any liability for such payment;
  • 9.3.8 use, display, mirror or frame the Platform or Collective Content, or any individual element within the Platform, Rescues-24’s name, any trademark, logo or other proprietary information belonging to Rescues-24, or the layout and design of any page or form contained on a page in the Platform, without Rescues-24s express written consent;
  • 9.3.9 dilute, tarnish or otherwise harm our brand in any way, including through unauthorized use of Collective Content, registering and/or using derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Rescues-24’s domains, trademarks, taglines, promotional campaigns or Collective Content;
  • 9.3.10 use any robots, spiders, crawlers, scrapers or other automated means or processes to access, collect data or other content from or otherwise interact with the Platform for any purpose;
  • 9.3.11 attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform;
  • 9.3.12 viliate or infringe anyone else’s rights or otherwise cause harm to anyone.
  • 9.4 You acknowledge that Rescues-24 has no obligation to monitor the access to or use of the Platform by any User or to review, disable access to, or edit any User Content, but has the right to do so to
  • (i) operate, secure and improve the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes);
  • (ii) ensure Users’ compliance with these Terms;
  • (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body;
  • (iv) respond to User Content that it determines is harmfli or objectionable; or
  • (v) as otherwise outlined in these Terms. Users agree to cooperate with and assist Rescues-24 in good faith and to provide us with such information and take such actions as may be reasonably requested by Rescues-24 concerning any investigation undertaken by Rescues-24 or a representative of Rescues-24 regarding the use or abuse of the Platform.
  • 10. Damages and Theft

    Rescues-24 shall not be responsible for any loss of or damage to your vehicle(s) due to or arising from fire, weather, theft or any other cause except the sole negligence of any of its Technicians. Any item left in your vehicle(s) during any scheduled maintenance, inspection or repair, is left at your own risk and Rescues-24 shall not be responsible for any loss or damage to any personal property left in your vehicle(s) or for loss or damage to any cargo, materials or supplies carried on or in the such vehicle(s), whatever the cause.

    11. Links to Other Websites

  • 11.1 Rescues-24 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Rescues-24 shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
  • 12.1 We may terminate or suspend our Service to you immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
  • 12.2 Upon termination, your right to use the Platform and our Service will immediately cease. If you wish to terminate your transaction, you may simply send an email to : customer@rescues-24.com
  • 13. Indemnity

    You agree to indemnify and hlid harmless Rescues-24, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:
  • 13.1 Your fraudlent or illegal use of the Services or the Platform;
  • 13.2 Your negligence or any default by you of any of these Terms;
  • 13.3 Any inaccurate or incomplete information that you have knowingly provided to us;
  • 13.4 You allowing any other person to access your account either with your permission or as a result of your failure to keep your username and password private;
  • 13.5 Any claim made against you for actual or alleged infringement of Intellectual Property or any actual or alleged infringement of a third party’s Intellectual Property arising out of or in connection with our Services or your use of the Platform.
  • 14. Limitation of Liability

    In no event shall Rescues-23, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
  • 14.1 Your use of the Platform or the Services or your inability to use the Platform or the Services;
  • 14.2 Any conduct or content of any third party on the Platform;
  • 14.3 Any unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose;
  • 14.4 Any legal proceedings between you and any third parties.
  • 15. Disclaimer

  • 15.1 Your use of the Service is at your sole risk. The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. The Platform is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particliar purpose, non-infringement or course of performance.
  • 15.2 Rescues-24, its subsidiaries, affiliates, and its licensors do not warrant that
  • (a) the Platform will function uninterrupted, secure or available at any particliar time or location;
  • (b) any errors or defects will be corrected;
  • (c) the Platform is free of viruses or other harmful components; or
  • (d) the reslits of using the Platform will meet your requirements.
  • 15.3 For the free vehicle inspection services provided by Rescues-24, Rescues-24 shall not be responsible for any damage that occurs to your vehicle(s) where, after receiving a digital health report on your vehicle(s), such report is taken to an external technician for subsequent repair.
  • 15.4 Any technician that Rescues-24 assigns or sends to you for the repair, maintenance or inspection of your vehicle is only authorized to perform the tasks that you and Rescues-24 have agreed to. Where you engage the technician to provide you with services outside the agreed service, Rescues-24
  • 15.5 Rescues-24 shall never send a technician to you without notifying you via email or telephone. You are to confirm from Rescues-24 that any technician that has access to your vehicle for any scheduled maintenance or repair work is from us.
  • 16. Governing Law

  • 16.1 These Terms shall be governed and construed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
  • 16.2 Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
  • 17. Dispute Resolution

  • 17.1 Any disputes arising under or in connection with the validity, interpretation and performance of these Terms between you and Rescues-24 or between Rescues-24 and any third party that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at the Lagos Court of Arbitration (LCA) before a single arbitrator by the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.
  • 17.2 The Parties shall endeavor in good faith to mutually agree on the selection of an arbitrator. If the Parties cannot mutually agree on the selection of an arbitrator within ten (10) days of the request, they shall apply to the LCA to appoint an arbitrator. Arbitration proceedings shall be conducted in Lagos. The arbitrator will be requested to render an award within ninety (90) days and to provide, in writing, the reasoning for the award. The decision of any such arbitrator shall be final and binding on the parties.
  • 17.3 Each party shall bear its cost in connection with the Arbitration and the arbitrator’s fees shall be split equally between both parties.
  • 18. Force Majeure

    Rescues-24 shall not be liable for failure to perform, or for the delay in performing its obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, weather, pandemics, epidemics, labor disputes, failure of sub-contractors or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.

    19. Feedback

    We welcome and encourage you to provide feedback, comments and suggestions for improvements to Rescues-24’s Platform or Services. You may submit your feedback by emailing us at customer@resques24.com. Any feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting your feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

    20. Changes to Terms & Conditions

    Rescues-24 reserves the right, in its sole discretion, to change the Terms of Service. Metro encourages you to periodically review the Terms to stay informed of our updates.

    21. Contact us

    If you have any questions about these Terms, please contact us at customer@rescues-24.com.

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